Support Policy

Customer Support Policy Shop One is committed to helping customers before, during, and after an order. Our support team assists with order confirmation, delivery follow-up, return requests, exchange guidance, and general purchase-related questions. Support channels Phone: 01962880880 Email: [email protected] Office: 35, Lake Circus Road, Kalabagan, Dhanmondi, Dhaka 1205 When to contact us If you need help choosing a product before placing an order. If you need delivery status, payment clarification, or support after checkout. If your order arrives damaged, incomplete, delayed, or different from what you ordered. If you want to request a return or exchange within the allowed policy window. Support response We aim to respond to customer queries as quickly as possible during working hours. Response time may vary during weekends, public holidays, sale campaigns, or courier disruptions. Order and delivery support Most standard deliveries in Bangladesh are completed within 24 to 72 hours, depending on stock availability, order volume, location, and courier coverage. If there is any unusual delay, contact us with your order details for assistance. Return and exchange support If you need to return or exchange a product, please contact support first. Our team will verify the request and guide you through the approved return process